Order

Once you have finished adding items to your shopping cart and you are ready to complete your transaction, move your cursor to the higher-right corner of the screen and click on the “Proceed to Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional headwear from Tha Plug in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information, as well as your payment data so you do not have to fill out this information each time you visit our secure server.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e., your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Place Order” button. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. Should you encounter any difficulties during the checkout process, please feel free to contact us by sending an email to [email protected].

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

To view the contents of your cart, hover over the cart icon at the upper-right corner of your computer screen. A window with the pictures of your selected products will be populated and the buttons “View Cart” and “Proceed to Checkout.” Click on the button “View Cart” to access the cart. Once you click on this icon, you can easily change the number of items you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update Cart” button. You can also delete any item in your cart by clicking the cross icon to the left of that.

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folder first. You may also accidentally have provided an incorrect e-mail address – in this case please contact [email protected] to check whether we received your order.

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Access the cart by hovering over the cart icon at the upper-right corner of your computer screen and click on the populated button «View Cart «.You can remove any item in your cart by clicking the cross icon to the left of that.

If you have a valid promotional code, you may enter it in the “Enter Discount” field directly at the left bottom corner of the cart. Click on the button «Apply Coupon» to apply the coupon code.

Payment

We accept payment by credit card (VISA / MasterCard), by debit card (VISA / MasterCard) and by PayPal.

If your payment fails, we would first recommend contacting your bank to rule out any problems with your card.

Delivery

The shipment will take maximum 5 business days. Please note that there may be delays on rare occasions or, in remote areas, it may take longer.

On rare occasions or in remote areas there sometimes might be a delay. Tha Plug unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our [email protected] with your order number.
We don’t charge any handling fees or shipping costs. When you place an order, no costs will be added to the price of the product.

We don’t charge any handling fees or shipping costs. When you place an order no costs will be added to the price of the product.

Membership/ Account

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You can access the account by clicking on “My Account” at the top navigation bar. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by clicking on the “Lost your password” link. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

Tha Plug will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. In addition, every member gets access to a variety of deals and get our newsletter.

We keep you posted about the whole Tha Plug microcosm and special promotions. You will also get a lot of information on how to take care of your headwear with helpful videos and more.

Miscellaneous

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to chosen staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from Tha Plug, please feel free to e-mail us at [email protected].

Tha Plug offers a 30-day money-back guarantee. In case you are not satisfied with your product, you can send it back within 30 days. After we have received the product we will refund your payment immediately.

Please send the order to following address:
tha-plug.com
ASN # 1418277447 700
Indian Springs Drive
LANCASTER, PA 17601
UNITED STATES